Procedures for Providing Assistance to Students with Disabilities

In order to assure "reasonable accommodation" of users with disabilities, Pollak Library has collaborated with the Office of Disabled Student Services (DSS) to develop the following procedures.

Reference Services

Cal State Fullerton students, faculty, staff, alumni, and members of the general public with disabilities in need of research services may use the Information Learning Commons' Adaptive Technology Center (ATC). The ATC, located in room 106 of the North Wing of the Pollak Library, is equipped with screen readers, screen magnification and large displays, computer-based reading machines, and closed circuit television magnification systems.

All users of the ATC need to receive training and authorization from The Office of Disabled Students Services (DSS). DSS will provide authorized users with a proximity card that will allow the user to enter the ATC. These cards will be issued on a semester-by-semester basis and each card must be returned to DSS at the end of the semester. For more information on obtaining authorization, please contact DSS, located in University Hall 101. Phone (657) 278-3112.

Library staff is not available or trained to assist users in operating the equipment, although librarians will provide reference assistance with finding and evaluating information.

Currently enrolled students, faculty members, and staff have first priority use of the ATC. If the ATC equipment is in use, alumni and members of the general public may use may use one of the two disabled accessible workstations in the reference department, located on the far north end of Pollak Library North, between shelves 5 and 8 of the reference collection.

All persons using the ATC must adhere to the Library Code of Conduct. Any user found to be in violation of the code may be prohibited from using the ATC.

Any additional physical assistance, beyond the accommodation hardware and software already installed in the ATC, shall be provided by the user or by prior arrangement with DSS.

Library orientations for students with disabilities are held each fall or as needed. In addition, students should be encouraged to attend Electronic Resource Workshops provided by the Library.

Members of the general public and students, faculty, and staff without authorization to use the ATC may use one of the disabled accessible workstations in the reference department, located in the far north end of the 1st Floor of Pollak Library North, between shelves 5 and 8 of the reference collection. Users of this workstation must know how to operate the equipment. Library staff is not available or trained to assist users in operating the equipment, although librarians will provide reference assistance with finding and evaluating information.

Students requiring assistance in research or using electronic resources shall be referred to the reference desk where a librarian will either work immediately with the student or set up a research appointment for a future time.

Circulation and Access Services

Students with disabilities in need of services such as photocopying, retrieving books, etc., will be provided with assistance at the Circulation Desk, provided staffing is available. If the Circulation Desk is not adequately staffed, students will be asked to leave the list of items they wished retrieved and the Supervisor on Duty in Circulation will agree on a pick-up time. Students may also make an appointment for services, in which case Circulation will guarantee that staff is available to assist.

For services that may take longer than 10 minutes or for more complicated assistance, students must first contact DSS or make prior arrangements with the circulation department of the library located on the 1st Floor, South Wing (657) 278-2721.

To receive services, students must bring an accommodation letter from DSS, describing the needed access accommodation(s).

All service requests will be recorded including student name, ID#, service provided, and time spent.

Students shall pay for any services that require payment (photocopying, printing, etc.).

Library users with disabilities who arrive without an accommodation letter shall be accommodated reasonably. Those who need special assistance from circulation staff will be accommodated as time and staffing permits, and at the discretion of the on-duty head of the circulation department.

Adopted January 2000
Date of last revision September 2008

 

Contact Information

Reference Services Desk

(657) 278-3284


Circulation Desk
libcirc@fullerton.edu 
(657) 278-2721


DSS Library Liaison
Rob Sage
rsage@fullerton.edu
(657) 278-4057

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